Can I cancel my order?Updated a month ago
Yes — you can cancel it yourself for a short window after checkout.
Cancel it yourself
- Open your order confirmation email and click View or edit your order, or log in to your account and open the order.
- Click Cancel order, choose a reason, and confirm.
Your refund goes back to your original payment method automatically. Refunds take 1–10 business days to appear, depending on your bank.
Only need to remove one item? Use Change variant or quantity and set that item to zero — the difference is refunded the same way.
If the cancel option isn't showing
The edit window has closed and your order has been released to our warehouse or fulfillment partner. Email [email protected] (or click Contact customer support on your order page) as soon as you can, with your order number. If it hasn't shipped, we'll do our best to stop it. Items that ship from partner warehouses can't always be stopped once they've been released.
After an order has shipped
We can't cancel a shipped order, but you may be able to return eligible items once they arrive under our Return Policy. Return shipping is the customer's responsibility, approved returns carry a 15% restocking fee, and perishable items are final sale.