Ordering & Shipping
What are the shipping options and costs?
Shipping is calculated by weight and destination. Orders over $250 within Massachusetts qualify for free local shipping in most areas (some zones excluded). Insulated add-on for chocolate; frozen ships within MA only.
Do you ship internationally?
Currently, we ship within the United States. For international inquiries, please contact our customer service team for assistance.
How do I track my order?
Once your order ships, you'll get a shipping confirmation email with the tracking number. You can also check any time:. Some items ship from partner warehouses and may arrive in separate packages with their own tracking numbers. Questions? support@sp
What is your return policy?
Thank you for choosing Specialty Food Source. We want you to be satisfied with your purchase. If you are not, we offer a 14-day return window for most eligible items, starting from the date the order ships, subject to the terms below. To be eligible
How long does delivery take?
Most orders ship within 1–3 business days from the time they are received. Shipping time depends on your location and the method selected at checkout, typically ranging from 1–5 business days after the order ships. Please note:. Fulfillment hours are
Can I change my shipping address after placing an order?
Yes — you can update it yourself for a short window after checkout, and after that we can usually still help if the order hasn't shipped. If the new address is in a different shipping zone, you'll see the updated shipping cost and pay any difference
Do you offer gift wrapping or custom messages?
We do not offer gift wrapping or custom messages.
Damaged or Lost Shipments
Specialty Food Source takes great care in packaging and preparing your order for shipment. Once an order has been fulfilled and transferred to the shipping carrier, risk of loss transfers to the customer, and the carrier assumes responsibility for th
Can I cancel my order?
Yes — you can cancel it yourself for a short window after checkout. Your refund goes back to your original payment method automatically. Refunds take 1–10 business days to appear, depending on your bank. Only need to remove one item? Use Change varia
I added something to my cart but can't find it — what should I do?
Don't worry — this is a common question! Here are a few things to check. Finding Your Cart. On our website, your cart is typically accessible via the cart icon (usually a shopping bag or cart symbol) located in the upper right corner of any page. Cli
How do I return an item?
We want you to be satisfied with your purchase at Specialty Food Source. If you need to return an item, here is how the process works. Before You Start: Check Your Eligibility. We offer a 14-day return window for most eligible items, starting from th
What should I do if I want to pick up my order in person?
Pickup is free at our Brockton, MA warehouse. At checkout, select Pickup next to Ship under Delivery. Step-by-step guide with photos: specialtyfoodsource.com/pages/pickup
Can I change my order after I've placed it?
Yes. For a short window after checkout you can make most changes yourself — no email needed, and your order is held for you while the window is open. In most cases about two hours after checkout. Orders placed in the evening or over the weekend can u
I forgot to apply my discount code — can I still use it?
Yes, as long as your order is still in its edit window (usually about two hours after checkout). The difference is refunded to your original payment method. If the option isn't showing, the window has closed — email [email protected] wi
Can I upgrade to faster shipping after I've ordered?
Yes, while your order is still in its edit window (usually about two hours after checkout). This is a good idea for chocolate and other heat-sensitive items in warm months, and for anything going a long distance. If the option isn't showing, the wind