How do I return an item?Updated 7 months ago

We want you to be satisfied with your purchase at Specialty Food Source. If you need to return an item, here is how the process works.

Before You Start: Check Your Eligibility

We offer a 14-day return window for most eligible items, starting from the date the order ships. To qualify:

The item must be unopened, unused, undamaged, and in its original packaging with all tags intact

You must have proof of purchase

Please note: Perishable items are final sale and cannot be returned unless they arrived damaged or defective. Approved returns are subject to a 15% non-refundable restocking fee, and original shipping charges are non-refundable.

How to Initiate a Return

Contact us to request a return authorization before sending anything back. Items sent back without prior authorization will not be accepted.

Email: [email protected]

Phone: (508) 941-8992

Please include your order number and a description of the item(s) you wish to return.

Once your request is approved, you will receive return instructions and, when applicable, a return shipping label.

Important: Inspect Before Opening

If your package shows visible damage on the outside, document it with photos before opening. Opening the package may affect your eligibility for a return or refund.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us promptly with:

Your order number

A description of the issue

Photos of the damaged item(s), the contents inside the box, and the shipping box itself

Refund Timing

Once your return is received and inspected, refunds are typically processed within a few business days. Please allow additional time for your bank or credit card provider to process the refund.

For full details, see our Return Policy article or contact us at [email protected].